SAP SD application expert and understand client’s business environment mapped to SAP ERP
Understanding of SAP CS process and Variant configuration is must
Qualifications and Experience:
Graduate Engineer from reputed college
At least 3 years of functional experience in Sales domain
Hands-on SAP SD configuration experience with focus on SD Sales Process, Enterprise structure, Sales processing, Delivery & Shipping processes, Pricing Process, Debit & Credit Memo and Returns Processing Credit Management, Integration of SD with other modules,
Hands-on SAP CS configuration experience in Master data – Material Master, Equipment, Serial Number, Equipment BOM, Material BOM, Work centers, Service Contracts, Service Order Functionalities, Customer and Vendor Warranty, Custom Developments in CS, Interface with Other systems, Service Costing, etc.
Good understanding of Variant configuration with respect to SD
Experience and knowledge of key integration points between SAP modules
Understand client’s business environment mapped to SAP ERP
Use of consulting skills, business process knowledge
Job Duties/Responsibilities:
Provide assistance to Customer in the ongoing application support of their SAP solution.
Support Globally without any region barrier on defect resolution, Incident & release management in a multi-vendor and multi-geography environment for ECC & its satellite systems
Should be able to work on implementation projects based on new opportunities
Understand the different Severities and Priorities based on the Level of issue
Understand the different SLA’s and coordinate with support team for expediting the resolution of tickets
Ability to Coordinate with Business users and Support team
Consultant will actively get involved and provide following services in scope of the engagement:
Incident Management: Acceptance of Ticket from Users, Analysis, and resolution of Incidents according to defined solution scope and agreed SLAs
Service Request Fulfilment: Acceptance of Ticket from Users, Implementation of Service Request, Request for Continuous Operations according to defined solution scope
Problem Management: Perform Casual Analysis periodically and fix recurring issues. Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAs
Change Management: Analysis of Incidents/Requests involved for Change. Carry out Scope definition, commercial validation, Creation of Change Requests and seek approval from Application owner, Planning, and deployment of Change, Carry out Ticket-based documentation
Proactive Management: Carry out of interfaces/batch jobs monitoring activities. Monitoring alerts, categorization of alerts according to criticality, Creation of Incident Tickets for identified issues and/or critical alerts. Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues.
Continuous Improvement: Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost
Carry out Ticket-based documentation
Request involvement of SAP Product Support as necessary
Act as a liaison and Coordinate with Technical and other team members for resolution of issues
Proactively provide overall feedback to Production Support Manager
Monitor KPIs, report any issues and recommend solutions for improvement
Groom Juniors in the team and make them ready for Support activities
Achieve client expected business results
Other Attributes:
Ability to analyze problems
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