In your journey as a Global IT Intern/Associate you will:
Communicate with end-users to understand their support requests
Provide initial technical support to regional and corporate offices on:
Microsoft Windows
Apple iOS
Microsoft Office Suite
Computer Hardware
Mobile/Tablet Equipment
Printers/Copiers/MFD’s
RealPage Onesite Application
Other Application Software as required
Provide assistance with user passwords for a variety of resources
Escalate support requests to upper-tier resources when appropriate
Enter, organize, and track technology work tickets
Be a user advocate by leveraging the ticket tracking system to communicate resolution delays to the appropriate resources
Collaborate with and assist the rest of the IT team
Perform other assigned duties not defined
Bringing in the below experience & education:
0-4 years of Global IT Help Desk for a US/UK based client
HDI, A+ and/or other technology certifications preferred
Exceptional written and oral communication skills
Knowledge of installation, configuration, and management of Desktop Operating Systems such as Microsoft Windows XP and Windows
Basic IP/Networking Skills
Knowledge of configuration and management of mobile devices and Active Sync (iOS and Android)
Ability to manage Active Directory accounts and passwords (password resets, account unlocks)
Knowledge of installation, configuration, and use of the Microsoft Office suite
Job location:
Mohali
Shift timings:
24*7
6 Months to 1 year of relevant experience as Desktop support engineer Must have Hardware trouble shooting knowledge, Network basic...
Apply For This JobWe need a Computer Hardware & Networking Engineer. Candidate have from IT background should be knowledge in computer Hardware and...
Apply For This JobWe have a job opening for an IT Recruiter at Magarpatta Hadapsar, Pune. Exp-1yrs-8yrs Job type- Onsite Job description Handle...
Apply For This JobJob Title – HR IT RecruiterExperience – 1 to 2 yearsLocation – ChennaiShift Time – 11am to 8pmSalary – 10k...
Apply For This JobJob Description Advanced knowledge of the Oracle HCM Cloud application including experience with HCM Data Extract, Fast Formula, OTBI, and...
Apply For This JobJob Title: Assistant IT DevOps Manager – CE&T Platform Location: Bangalore ABOUT UNILEVER:Be part of the world’s most successful, purpose-led...
Apply For This Job