LDM Global Looking for Intern/Associate – IT at Mohali, Punjab Full Time

We are hiring Global IT Intern/Associate to provide technical support to regional and corporate offices via telephone, email, instant messaging, and remote connection. The position triages requests for support, provides solutions when appropriate, and escalates remaining support requests to upper-tier resources. The position maintains a work order tracking system by entering and organizing work tickets according to workflow procedures.

In your journey as a Global IT Intern/Associate you will:
Communicate with end-users to understand their support requests

Provide initial technical support to regional and corporate offices on:

Microsoft Windows

Apple iOS

Microsoft Office Suite

Computer Hardware

Mobile/Tablet Equipment

Printers/Copiers/MFD’s

RealPage Onesite Application

Other Application Software as required

Provide assistance with user passwords for a variety of resources

Escalate support requests to upper-tier resources when appropriate

Enter, organize, and track technology work tickets

Be a user advocate by leveraging the ticket tracking system to communicate resolution delays to the appropriate resources

Collaborate with and assist the rest of the IT team

Perform other assigned duties not defined

Bringing in the below experience & education:
0-4 years of Global IT Help Desk for a US/UK based client

HDI, A+ and/or other technology certifications preferred

Exceptional written and oral communication skills

Knowledge of installation, configuration, and management of Desktop Operating Systems such as Microsoft Windows XP and Windows

Basic IP/Networking Skills

Knowledge of configuration and management of mobile devices and Active Sync (iOS and Android)

Ability to manage Active Directory accounts and passwords (password resets, account unlocks)

Knowledge of installation, configuration, and use of the Microsoft Office suite

Job location:
Mohali

Shift timings:
24*7