In your journey as an IT Technician, you will:
Perform the below Roles & Responsibilities:
Provide remote desktop software, hardware, and networking support
Respond to requests for support via work tickets
Communicate with end-users to understand their support request
Provide end-user with a realistic expectation for completing the work request
Upon completion of the work request, communicate the final results with end-user
Perform regular preventative maintenance checks on PC’s, printers, and copiers
Manage trouble tickets and orders for telephone hardware, telephone service, and internet service at remote locations
Maintain VPN connection to production and disaster recovery data centers via Meraki firewalls
Image, configure, and deploy new computers; re-image existing computers when necessary
Create and maintain Active Directory and Exchange user accounts
Manage file share NTFS permissions
Provision, configure, and support mobile devices and corporate office phones
Ensure that computers are regularly patched and secured to prevent viruses or malicious attacks
Collaborate with and assist the rest of the IT team
Problem/resolution and root cause management
Perform other assigned duties not defined
Bringing in the below experience & education:
Minimum 3 years of IT Technician experience required for a global organization
MCSE certification preferred
Installation, configuration, and management of Desktop Operating Systems such as Windows 7
Windows Server 2003, 2008, 2008 R2 installation, configuration, and management
Active Directory management and configuration
MS Exchange, Outlook, and OWA management and configuration
Mobile device, Exchange Active Sync configuration and management (iOS and Android)
TCPIP configuration. Understanding of Broadband connections and firewall/router configuration
Understanding of telecommunications, analog and VOIP phone
Desktop image creation, maintenance, and deployment
Job Location:
Mohali
Shift Timings:
24*7
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