LDM Global Looking for System Analyst at Mohali, Punjab Full Time

EXO Edge is looking for a seasoned System Analyst to join our in-house IT team. As a System Analyst, you will manage local networks for EXO Edge and manage day-to-day operations.

In your journey at EXO Edge, you will be:
Primarily focused on:
Managing windows desktop troubleshooting

Managing Windows application troubleshooting

Basic networking skills

Fulfilling the below roles and responsibilities:
Communicate with end-users to understand their support requests.

Provide initial technology support to regional and corporate offices on:

Microsoft Windows

Apple iOS

Microsoft Office Suite

Computer Hardware

Mobile/Tablet Equipment

Printers/Copiers/MFD’s

Other Application Software as required.

Escalate support requests to upper tier resources when appropriate.

Enter, organize, and track technology work tickets.

Collaborate with and assist the rest of the IT team.

Perform other assigned duties not defined.

Reporting and analysis

Knowledge of installation, configuration, and management of Desktop Operating Systems such as Microsoft Windows XP and Windows

Basic IP/Networking Skills

Knowledge of configuration and management of mobile devices and Active Sync (iOS and Android)

Ability to manage Active Directory accounts and passwords (password resets, account unlocks)

Knowledge of installation, configuration, and use of the Microsoft Office suite

Bringing in the below experience:
2-5 years of experience as a System Analyst in a global organization handling more than 100 nodes.

Bachelor’s degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience

Technically sound in:
Windows administration

Microsoft Server

Shift Time:
Rotational (24*7)

Based at:
Mohali