LEADS 2 BUSINESS SOLUTIONS P LTD Looking for IT Incident Management (International) at Thane, Maharashtra Full Time

The Manager of the IMT3 team is responsible for oversight of the IMT3 team. Oversees all technical
aspects of client(s) and their projects, including technology health. Gains a thorough understanding of
the client’s IT environment and initiatives.
Sets deadlines, assigns responsibilities, and monitors and summarizes progress of outages. The IMT3
team manages Severity 1 – 7 outages, conducts Root Cause Analysis, and post-outage impact evaluation
for Teleperformance’s worldwide call centers.
Prepares reports for upper management regarding status of client(s) and their outages(s).
Become familiar with and demonstrate a variety of contact center concepts, practices, technology, and
procedures.
Leads and directs the work of others. Coordinates with the IT teams in order to provide timely resolution
to Active Outages.

Job Type: Full-time

Salary: Up to ₹800,000.00 per year

Schedule:

Education:

Experience:

• Total: 4 years (Preferred)
• Incident management: 2 years (Preferred)

Shift availability:

Speak with the employer
+91 9599426384