Leena AI Looking for IT Support at Gurgaon, Haryana Full Time

IT Support – End user support and Asset management

As an IT support engineer, you will be responsible for maintaining the IT asset Inventory and troubleshooting the user issues and provide effective assistance and maintain strong relationships.

Responsibilities

Installing and configuring computer systems/ Laptops as per the baseline.

Responding to users’ IT support requests.

Diagnose software, networking, or hardware issues.

Providing technical support via remote-access systems.

Offering solutions that meet the needs of the users.

Troubleshooting software issues, and networking problems.

Tracking and managing work records.

Managing Assets records on IT inventory tools

Managing the hardware and software records in a proper manner.

Maintaining OS like Windows, macOS and Linux (Install, repair, reset, erase)

Onboarding users and system setup.

Managing the MDM and fixing the issues highlighted by the Infosec team

Maintaining the System compliance across the organization and reporting the non-compliance in a timely manner.

Requirements

Bachelor’s degree in information technology or relevant.

2+ years of IT Asset support and Asset Inventory for Hardware and Software.

Proven work experience as a technical support engineer.

Knowledge of computer hardware and networking systems.

Good time management skills, good interpersonal skills.

Ability to troubleshoot complex hardware and software issues.

Ability to think critically.

Basic understanding of MS Office packages like MS Excel and Word.

Comfortable in travel for IT assets troubleshooting and repair

Good to know about laptop troubleshooting and finding the route cause.

Comfortable working closely with teams in an agile environment, with basic knowledge of capabilities in technical issues troubleshooting.

Benefits

Private Health Insurance

Company-sponsored device

Work-station setup reimbursement

Leena AI was founded by IIT Delhi alumnus & senior industry veterans with a belief that AI can transform the way enterprises work. We create awesome bots! We improve employee experience through intelligent conversations, making it easier for employees to get the answers they’re looking for. We are a team of passionate self-starters, who encourage each other to innovate and grow every day. Our vision is to be Siri for enterprise employees, & our mission is to help enterprises build employee experience that puts people first!