Thursday, September 29, 2022
Why Work at Lenovo
Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.
And we go big. No, not big—huge.
We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.
The one thing that’s missing? Well… you…
Description and Requirements
L2 level BAU and incident support on Network technologies (Switching, Routing, Firewall, WLAN, WAN, SDWAN, SDN, etc.)
Provide escalation support to L1 team.
Technical transition of Networking and Security technologies for new FMS customers.
Prepare the technical SOPs for Networking and Security domain for managed services and implementation services.
Escalating and getting solution from L3 / OEM Support Team
Implementation and troubleshooting of complex Networking and Security environment
Implement and troubleshoot hardware & Software issues in Networking and Security domain.
OS upgrade & patching
Task Automation using Scripts
Plan and execute activities from pre to post. Create POA with all required details.
Implementation & Troubleshooting of Networking and Security environments
Network hardening & Performance tuning
Keeping up to date with technology trends and developments.
Work closely with service delivery team and ensure the agreed KPIs with customers are met.
Support L3 team to prepare the RCAs on time for all P1 tickets, critical issues and on need basis.
Work closely with L3 team to identify risks and form contingency plans.
Always ensure customer satisfaction
Generate accurate, high quality trouble ticket, incident documentation, and knowledgebase updates, as well as other customer and problem documentation as required.
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