About Lentra: Lentra is a new-age, domain-native platform built from the ground up, designed and developed to empower financial institutions with tomorrow’s lending ecosystem, today. With its full-stack, fully digital, secured products and solutions, Lentra is the future of smart, seamless, secure digital lending. Our solutions cover the Indian lending stack effectively for digital origination by providing capabilities like eKYC, vKYC, eSign, eNACH, etc., besides MultiBureau(R), a comprehensive BRE for faster decisioning and configurable onboarding workflows. Reliability and minimal TATs are the key takeaways from Lentra’s offerings. Our Marquee Clients including the topmost private banks in India are now future ready and encashing business opportunities. Lentra’s zero risk instant lending solution will empower the FIs to leapfrog into the future. About the role: Lentra.AI is seeking talented opportunists for the production support of our customers in the BFSI domain and have potential to learn different technology to ensure uptime of the applications we service to our customers. Expected to have leadership to take along the team and train them on the job. Responsibilities: The candidate has to perform below responsibilities. Production setup up-time as per Service level agreement Solving the customer incidents in the given time with the help of different teams. Primary debugging of the issues and solving the same with help of knowledge base and if not found in KB then identify the area and support requirement for solving the issue Monitoring of the system to proactively identify the issues. Supporting the batch and maintenance jobs scheduled on a given frequency. Supporting the service request from customers like giving reports, logs etc. Escalation and updates to higher management about the issues and impacts. On job training on the different technologies to uplift the support standards and service level targets. Innovation in the processes and activities being carried out day-to-day. Automation, process improvements and self service points identification and raised with the L3 team, get it implemented in production. Periodic reviews with customers on all open issues, SLA tracking and demonstrating the value addition. Severity 1 issues handling with proper escalation and higher management updates. Candidate requirements: Engineering graduate specialized in computers, Masters degree preferable Certification Location & commitments: This is a permanent opportunity
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