And we are looking for you.
Expert IT Service Delivery – Incident manager (m/f/d)
TN-51-Sousse – SOU0001T2
Your tasks:
Responsible for overall coordination of incidents according to the incident management process, in particular whenever there are major incidents
1. Ensuring post-review of priority 1 incidents
2. Chairing the incident and problem review meetings
3. Following defined escalation path when needed, as defined in the escalation policy
4. Notifying the participants in the Incident Management process when standards and procedures are not being followed
5. Rerouting misdirected incidents that have not been handled in a timely manner
6. Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion
7. Identifying incidents which need special attention or escalation
8. Managing major incidents
9. Producing management information
10. Managing the work of incident support staff (first- and second-line)
11. Ensure completeness and integrity of information collected to conduct Incident analysis
12. Assists auditing of the incident management process for compliance with documented procedures Represents project stakeholders throughout planning, development, and release processes
Your skills:
Experience: Min 4 years in relevant field
Education Level : University Degree
Communication
Social & intercultural sensitivity
Change management
Target & result orientation
Motivation & resilience
Self-organization
Conflict management
Teamwork
Next steps?
Apply online. We are looking forward to meeting you.
LEONI “Sousse LTN1”
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.