Life Education Universe Looking for Technical Support Engineer at Shivaji Nagar, Pune, Maharashtra Full Time

Responsibilities :

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports

Skills :

• B.E. , B.Tech. degree or equivalent
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• In-depth knowledge in the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills

Job Type: Full-time

Salary: From ₹20,000.00 per month

Schedule:

Ability to commute/relocate:

• Shivaji Nagar, Pune – 4110, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Application Deadline: 10/12/2022
Expected Start Date: 15/12/2022