Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation – serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About You and this Role
You enjoy technology and thrive on supporting our customers. You are quick to adapt and be agile in fielding various requests from end-user workstation issues to server grade hardware problems. Collaborating with team members to improve efficiency through our response times, processes, and project fulfilments is what you consider valuable within IT. You are detail oriented and are able to remain calm in dealing with stressful situations. As the tip of the spear in the support of our employees, you will provide day-to-day front line support for our rapidly expanding India office. You will also be critical in assisting and supporting our global IT Operations team with access management and provisioning requests.
Key Objectives
Support employees in troubleshooting hardware and software issues
Responsible over equipment deployment to remote users
Account management associated with user access and permissions
Maintain, install and troubleshoot hardware and software
Maintain asset inventory for all deployed hardware
Responsible over imaging employee workstations
Manage office equipment: printers, projectors, WiFi access points, etc.
Required Qualifications
1+ years of IT service role
Customer support experience dealing with hardware and software
Ability to prioritize, plan and complete assignments within deadlines
Enthusiastic and clear communicator
Preferred Qualifications
Strong understanding of Linux
Experience in scripting (Ansible, Bash, Python)
Experience with managing access to services like Okta, GitHub, and Google Workspace
Experience with remote customer support
What We Offer
Salary package w/ competitive benefits according to qualifications and experience
Opportunities to take responsibility, grow professionally, and Stay Nerdy
A positive and collaborative work culture
Check out what employees say about us on Glassdoor
Working at a leading open-source company
Equal Opportunities Employer – Statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.
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