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Software Developer
Liferay, Inc. Looking for IT Regional Operations Manager at Bengaluru, Karnataka Full Time
About Liferay
Liferay is a uniquely profitable open source software company with 1300+ fiery-eyed employees scattered across the known world. Our flagship product is Liferay Digital Experience Platform which companies like HP, Barclays, and Coach use to build great web experiences for their customers and employees. Along with making cool software, we have a greater-than-profit vision that fuels us. We give employees 5 paid days off to volunteer at charities they’re excited about and we donate a portion of our profits to various charities around the world each year. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run.
About You and this Role
You are responsible for the day-to-day management of IT operations staff that work out of our Hungary, Germany, India, and China offices. You will support them as they work to support our employees, who work both in those offices, as well as in many smaller remote offices that do not have full-time IT personnel. You will help ensure that our IT Operations team is properly trained and motivated, and that our processes are running smoothly and efficiently. You will report directly to the IT Operations Technical Program Manager, and play a key role in ensuring that Liferay IT operates as a single cohesive team.
Key Objectives
Manage and oversee the day-to-day operations of the IT staff located in the various countries within the EMEA and APAC region.
Provide technical guidance and expertise to IT staff.
Monitor and evaluate IT operations performance.
Monitor and ensure compliance with IT service level agreements.
Supervise and train IT staff.
Required Qualifications
2+ years experience as a team lead or manager of a technical team
Fluent and comfortable communicating in English
Strong technical understanding of routine IT Operations tasks
Preferred Qualifications
Experience working with remote teams in different time zones
Experience with Jira for ticketing
Familiarity with Asset management systems such as SnipeIT
About You and this Role
You are responsible for the day-to-day management of IT operations staff that work out of our Hungary, Germany, India, and China offices. You will support them as they work to support our employees, who work both in those offices, as well as in many smaller remote offices that do not have full-time IT personnel. You will help ensure that our IT Operations team is properly trained and motivated, and that our processes are running smoothly and efficiently. You will report directly to the IT Operations Technical Program Manager, and play a key role in ensuring that Liferay IT operates as a single cohesive team.
Key Objectives
Manage and oversee the day-to-day operations of the IT staff located in the various countries within the EMEA and APAC region.
Provide technical guidance and expertise to IT staff.
Monitor and evaluate IT operations performance.
Monitor and ensure compliance with IT service level agreements.
Supervise and train IT staff.
Required Qualifications
2+ years experience as a team lead or manager of a technical team
Fluent and comfortable communicating in English
Strong technical understanding of routine IT Operations tasks
Preferred Qualifications
Experience working with remote teams in different time zones
Experience with Jira for ticketing
Familiarity with Asset management systems such as SnipeIT
What We Offer
Salary package w/ competitive benefits according to qualifications and experience
Opportunities to take responsibility, grow professionally, and Stay Nerdy
A positive and collaborative work culture
Check out what employees say about us on Glassdoor
Working at a leading open-source company
Equal Opportunities Employer – Statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.
