Limechat Looking for Senior Product Manager – Helpdesk Platform at Bengaluru, Karnataka Full Time

Job Description

Overview

Founded by Aniket Bajpai and Nikhil Gupta, alum of IIT Delhi, LimeChat is the world’s first Level 3 AI, human-level chatbot startup that enables D2C brands to leverage conversational marketing and provide the industry’s best customer support automation.

By using the power of human-level AI conversations LimeChat is currently able to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction by creating the most compelling user experiences for D2C brands.

We have quickly grown to service 150+ clients and build a team of 60+ rockstars. Our clientele includes top D2C brands of India such as Wow Skin Science, Mosaic Wellness, Mamaearth, Neeman’s, etc.

Responsibilities

Lead 1-10 and 10-100 Product Charters across geographies

Manage all lifecycle stages for a product from ideation to prototyping to commercialization, keeping up a high velocity in a fast-paced environment

Scope and prioritise technical product roadmap based on business and customer impact keeping Lean, iterative development approach as guiding principle

Ensure high product quality through processes such as UAT, dogfooding, etc.

Gain a deep understanding of pain points faced by D2C End Customers when they reach out for support

Understand Business requirements and create quarterly Product & Growth Strategies

Market Landscaping & Competitive Analysis

Requirements

Must-haves

5 yrs in product management in a SaaS product company

Good experience working in the Small and Medium Business market

Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience.

Proven track record of managing all aspects of a successful product throughout its lifecycle

Proven track record of working with and managing cross-functional teams

Skilled at working effectively with cross-functional teams in a matrix organisation

Exceptional problem-solving skills based on a lean development approach and first principles thinking

Strong structured thinking, excellent planning, and the ability to prioritise effectively

Excellent written and verbal communication skills

An aptitude for technology and the ability to quickly understand new technologies

Good to have

Solid technical background with understanding and/or hands-on experience in software development and web technologies

Prior Work experience in building SaaS Platforms

Proven ability to develop a 1 to 10 product

Interest and ability to keep up with broader industry trends

Why LimeChat?

We pride ourselves on our culture at LimeChat. These are the top 7 words that encapsulate our mindset.

Agile – Collaborative – Challenging – Hustle – Energetic – Inspiring – Brave

At LimeChat, our team has some of the brightest and most ambitious minds in the country. We would describe most of our team as Type A personalities – ambitious individuals confident in their abilities and willing to work hard to achieve their goals. When such team members push each other to get better, you shift from good to outstanding.

It’s tough working at a rocketship startup, but it is rewarding in terms of personal growth. We give complete ownership of projects to our employees because we trust they will do a great job and deliver. Ownership often involves stumbling into the unknown, but more often than not, you come out stronger and feel satisfied at the end of it. That has been the reason why we have consistently been able to solve hard problems.

We don’t measure your productivity based on work hours. We measure your performance based on your initiatives to create and implement new ideas to help shape the future of the company. Problem-solving isn’t an asset; it’s an expectation. We look forward to building something truly remarkable together.

Some Quotes We Live By

“It’s okay to fail. It’s not okay to not try”

“Do the right thing when others are not looking”

Benefits

We also offer a range of benefits such as

Re-location Allowance (We make your shift to Bangalore easy)

Wellness Allowance (Gym, Yoga, Spa, Meditation, etc.)

Wellness Holidays (One long weekend every month)

UpSkilling Allowance & Subscriptions (Udemy, Medium, etc.)

Health Insurance (Full Family Coverage included)

Work Laptop (Latest Windows/Mac)

Travel Allowance (Uber Business)

Job Information

Work Experience

4-5 years

City

Bangalore South

State/Province

Karnataka

Country

India

Industry

Other

Zip/Postal Code

560102