Key Accountabilities and Main Responsibilities
Operational Management
Lifecycle management of all Link Group assets and Configuration Items (CIs)
Currency, integrity, and usage optimisation of hardware Asset
Integration with other closely related processes and practices e.g. Joiners / Movers / Leavers, End User Computing, Procurement, Data Centre Management.
Manages the design, development, and implementation of process and/or CMDB enhancements
Manages the continuous improvement of the automation and maintenance of IT Assets
Assists Configuration Management with audits and reports to ensure process compliance and the accuracy of the CMDB
Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up-to-date.
Evaluates requests for new CI classes, CI attributes, and CI relationship types
Defines, creates, and monitors Asset Management health reports/dashboards
Documents the audit processes, ensures the audits take place, and any issues identified are resolved
Defines, implements, and improves Asset data governance processes as needed
Ensures the Asset data is managed using the approved processes
Governance & Risk
Ensure compliance with legal, standards, and regulatory requirements
Support Link Group assurance programs that deliver effective risk management and compliance practices
Experience & Personal Attributes
Degree-educated or relevant professional qualifications are desirable but not essential
Significant experience working within enterprise class capabilities
A track record in /or proven ability in the development and execution of Hardware Asset management process’s
Experience working with or in IT Service Management and IT Asset Management tools such as ServiceNow, Flexera, SCCM,
Strong verbal and communication skills
ITIL V3 / V4 Foundation / practices
Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients’ needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.
Our HUB in Mumbai has people working from state-of-the-art premises and plays a strategic role by providing operations processing and technology services and support, for Link Group businesses across the globe. We are rapidly growing our Mumbai team to build greater capability within the organisation, and provide specialised local services supported by the strength and scale of Link Group’s global operations and knowledge base.
Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.
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