Position Summary
Manages the IT infrastructure of the site and provide seamless IT support to end users based on ITIL framework
What You Will Do
Responsible to maintain IT infrastructure including Servers, network, desktop, laptop etc
Responsible for associate the interactions to address concerns/issues/projects/requests
Manage and lead the end-to-end ITSM process and implement ITIL best practices
Collaborate with other technical teams as part of daily task
Team management and mentoring team
Purchase and Vendor management
Managing escalations and SLA
Preparing various reports from tickets and analysis
To Be Successful You Will Have
10+ years of experience on IT operations with specialization on service management, ServiceDesk and infrastructure
Experience in Service Management using ITIL, ITSM framework, Vendor and SLA Management., handling incidents, crisis management, troubleshooting techniques, root cause analysis and change management
Ability to work under broad direction and minimal supervision
Strong technical knowledge
Self-learning and self-motivation
Team management as well as team player
Good communication and documentation skills
Knowledge on monitoring tools, software delivery and collaboration tools
Practical experience on servers & network
Comfort as both a hands-on individual contributor and a leader who can drive the efforts of several teams
In Return, You Can Expect
Ongoing career opportunities at a repeat Forbes & Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”.
Exposure to handle large infra
Support from multiple technical teams and opportunities for learning
Flexible work culture
Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.
All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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