Live Eye Surveillance Looking for Technical Support Engineer – International at Karnal, Haryana Full Time

• Attend online meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Actively update, maintain and monitor all aspects of computer networks
• Install and configure computer systems and applications
• Respond to inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Act as the initial point of contact for all technical system-related concerns from clients or other employees
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Qualifications for Technical Support Engineer

• Industry-specific certification in relevant computer, networking required
• 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of products and services
• Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs
• Extensive experience working with different operating systems
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Ability to prioritize and manage several milestones and projects efficiently
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Experience installing and configuring computer systems and applications for a large company
• Accept constructive criticism and customer feedback regarding their experience with software or IT services

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹300,000.00 per year

Benefits:

Schedule:

Supplemental Pay:

• Performance bonus
• Shift allowance
• Yearly bonus

COVID-19 considerations:
Vaccinated

Ability to commute/relocate:

• Tau Devi Lal Chowk, Karnal – 132001, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• IP networking: 1 year (Preferred)
• Network engineering: 1 year (Required)

Language:

Shift availability: