3+ years of previous IT Service Desk experience. Call handling experience is mandatory
He/She will act as a point of contact for phone calls, emails, and tickets regarding IT services
1st and 2nd line Support-troubleshooting of IT-related problems with software and Hardware, Windows, Laptops, PCs, and Printers
Troubleshoot email client Outlook, VPN etc
Troubleshoot basic network issues
Basic knowledge of office 365.
Basic knowledge of Active directory
Knowledge of Citrix is an additional advantage
Patch management(Deploying patches on Desktops & Servers)
Backup Management
Ability/flexibility for after-hours work and escalations in support of our 24x7xAlways operation.
Excellent communication skills, Detail Orientated, Delivery Excellence, Client Intimacy, Incident Management, and Knowledge of the ITIL framework are preferred.
Job Type: Full-time
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