Logic Planet IT Service Pvt Ltd Looking for IT Support Engineer at Pune, Maharashtra Full Time

Core Duties

• Desktop Support – Providing hardware, software, network, and server support for mostly Windows and some Mac devices

• Support Ticket Management – Managing IT support queue

• Hardware and Software Deployment – Desktop and laptop imaging and software deployment, in addition to VOIP phone deployment

• AD and Exchange Provisioning – Maintaining users, groups, and DLs

• File and Print Server Management – Provisioning and troubleshooting

• Mobile Device Support – Managing Apple, Android, and other mobile devices

• Purchasing – Managing the IT purchasing workflow

• Broker and Trading Floor Technology Support – New York-based IT Analysts will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support

Exceptional Performer Competencies

• Effectively documents and publishes role and team responsibilities and repeatable processes

• Reports on local support queue statistics and ensures tickets are closed timely

• Improves processes and introduces superior technology

• Takes initiative to learn and perform IT Engineer core duties

Desirable Skills and Experience

• College degree in Engineering, MIS, CIS, or related discipline

• Hands-on experience with Microsoft Active Directory and Windows desktop/server troubleshooting

• Experience in an exchange, trading facility, or financial services

Job Type: Full-time

Salary: Up to ₹800,000.00 per year

Schedule:

Experience:

• IT Support: 2 years (Preferred)