Logicserve Looking for QA Specialist – IT Industry at Mumbai, Maharashtra Full Time

Job Location: Navi Mumbai

Education: Any Graduate

Total Years of Experience: 4-8 years

Job Profile:
Responsible to ensure that the Customer service team has the robust systems and processes in place and are adhered efficiently & effectively by all

Re-engineer QA Audit forms as per process and business requirement to strengthen the Quality framework

Analyze data/reports/procedures and make recommendations on Process re-engineering

Ensure process compliance with company policies & amp, procedures

Deliver Audit reports, communicate findings and recommendations in an effective manner to internal &amp, external stakeholders

Ensure appropriate actions are taken by the concerned personnel for the cases of error or Discrepancies.

Advises on hiring, training, and development

Provide different solutions depending upon the needs of the internal/external customers

Customer (Internal and External) satisfaction needs to be met in every interaction.