Lowe’s India Hiring For Sr Technology Operations Analyst at Bengaluru / Bangalore ,  Full Time

Job Description

Job Summary
The primary purpose of this role is to provide technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in Lowe’s Stores, Supply Chain facilities and corporate office locations. This includes performing tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system. This role may also directly or indirectly support corporate initiatives or deployment projects.

With a focus specifically on Service Desk, this role provides level 2 and 3 technical support, primarily over the phone, to associates across the enterprise to resolve complex and time-sensitive problems. This role also helps maintain the knowledge base and helps track and document activities related to staging, integration, troubleshooting, and installation of enterprise technology systems.

With a focus specifically on End User Computing, this role provides desk-side or walk-in support to end-user corporate associates, including deployment of laptops and following up on support issues handed off from the support desk.

With a focus specifically on Field Services, this role provides direct support in the form of repairs, system setup and installs, and order management to store and supply chain locations. This includes installing and maintaining computer systems and networks as well as supporting small to large-scale technology deployment projects.

In addition, this role provides mentoring, coaching and training as needed to junior staff members across the department.

The individual in this role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet the needs of the department.

Qualifications

. Bachelor’s Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)
. 4 years IT experience in a support or operations environment working with PC or client/server platforms and/or hardware

. Bachelor’s Degree in Computer Science, CIS, or related field
. 3 years of experience leading technical or project teams with or without direct reports
. 3 years of experience working in a large matrixed organization
. 2 years of Lowe’s Operations experience
. 3 years of experience working with third party IT vendors and/or software/hardware suppliers
. 3 years of IT experience in the retail industry
. 3 years of experience writing technical documentation or standard operating procedures related to IT technical support or deployment
. 2 years of work experience in an IT role requiring interaction with senior management