Lowe’s Looking for Team Manager – IT Administration at Bengaluru, Karnataka Full Time

Job Description

Job Summary

The primary purpose of this role is to manage technology support resources responsible for delivering system and/or process support services to end users across the company. This includes responsibility for developing, training, executing, and measuring operational support processes within scope of responsibility. This role also partners with senior management as well as key cross-functional stakeholders to report out on performance against established success criteria and to identify opportunities for continuous process improvement.

This role manages relationships with third-party hardware and/or software vendors and provides leadership to a team within a 24 X 7 X 365 on-call support environment.

With a focus specifically on the Technology Operations center, this role manages the day-to-day activities of individuals that maintain availability and stability of key enterprise-level business systems and lead the implementation of planned hardware and software changes into production environments. These teams provide critical systems administration support and act as a HUB that pulls resources together to respond to major technology incidents.

implementation and working through his/her team to drive process consistency, governance, standardization, reporting and efficiency across all areas of responsibility.

Must possess hands on experience on any or more of the following Domains.

Enterprise Operating Systems : Enterprise Linux, Windows Server & VMware

DataBase : Sql, Oracle, Mongo DB, CouchDB & Mainframes

Qualifications

Minimum Qualifications

• Bachelor’s Degree in Business Administration, Computer Science, CIS, or related field (or equivalent work experience in a related field)
• 6-10 years of IT experience, with at least 2 years of experience in specific area of focus (e.g., Technology operations team & Engineering team)
• 4 year of experience leading project or technical teams with or without formal direct report responsibility; this includes experience providing technical direction, thought leadership, coaching and mentoring to team members
• 4-6 year of experience in IT support/deployment, hardware implementation and maintenance

Preferred Qualifications

• Master’s Degree in Business Administration, Computer Science, CIS, Engineering, or related field
• Lowe’s Operations experience
• Experience working with third-party vendors and software-solution providers
• Experience in the retail industry
• 1 year of leadership experience with direct report responsibility
• Experience in a leadership role of a large matrixed organization
• Experience in an IT role requiring interaction with senior leadership
• 1 year of experience managing operational and/or financial budgets
• Experience using IT Infrastructure Library (ITIL) frameworks
• Experience working with defect or incident tracking software

OCC

• 4 years of experience in infrastructure configuration and troubleshooting (specific to the OCC role)

Service Desk and EUC

• 2 years of experience in IT Service Delivery management (including IT Service Desk operations and End User services) (specific to the Service Desk and EUC role)

ITSM

• 8 years of experience in IT with expertise in ITIL methods and practices, Agile, and DevOps (specific to the ITSM role)
• Experience in both technology and business environments with a proven ability to integrate process improvements to meet business needs (specific to the ITSM role)

Job ID

2475999BR

Job Category

Technology

Employment type

Full time

Job Classification

In-Office

Location

Bengaluru