LSEG (London Stock Exchange Group) Looking for IT Service Asset & Configuration Analyst at Bengaluru, Karnataka Full Time

The role is responsible for achieving this by ensuring that processes, tools, and correct governance are in place and being used in accordance to the ITIL best practices. SACM is integral to the Change Management processes, and the role of the Analyst is to ensure that users of the SACM Process maintain the integrity of the CMDB through authorised change control mechanisms. The key responsibilities include:

• Assist the SACM Process Owner with process, and CMDB and Configuration Item scope definitions.
• Ensure that the Service Asset and Configuration Management Process is used correctly within the LSEG.
• Ensure the SACM Process, Procedures and Work Instruction documentation is complete, and reviewed on a regular basis.
• Help define and maintain CI naming and numbering conventions.
• Execute CI Identification activities to coordinate and manage compliance to CI identification/registration procedures.
• Design, develop and run Status Accounting reports for key stakeholders as required.
• Perform Verification & Audit activities to ensure that changes to the CMDB data are recorded and authorized, maintaining a high-level of completeness, correctness and compliance.
• Monitor and administer management reports and KPIs, providing variance explanations and initiating corrective action.
• Perform key data quality improvement activities, including CI de-duplication and compliance validation.
• Coordinate and deliver SACM training, and best practice advice & guidance to colleagues.
• Undertake a Continual Service Improvement (CSI) Process activities as required.
• Interface with other Service Management Processes (e.g. Change Management) to ensure that SACM Policies and Process are complied with and followed correctly.
• Perform any other SACM-related tasks that the organisation or SACM Process Owner requires.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.