Minimum 8 years working experience with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment.
At least 8-10 years of experience in the IT Industry Experience
Custom App development & scoped application development knowledge is must. Experience in building custom applications in ServiceNow using App Engine.
Working knowledge of cloud scripting languages preferably JavaScript’s, JSON.
REST, SOAP Integrations. Hands-on experience integrating ServiceNow with external systems like AD, SCCM, Monitoring tools, Cloud platforms like AWS, Azure, B2B etc
Basic understanding and ability to script automated processes. Agile Scrum methodology Experience
Solid knowledge of JavaScript, HTML, CSS.
Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.
Client and Server APIs i.e. GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc.
Hands-on experience in ITSM modules e.g. Incident, Problem, Change, Knowledge Management, Service Level Management, Service Catalog, Release Management, Virtual Agent.
Certification a plus
ServiceNow Administration certification
ServiceNow Certified Implementation specialist (ITSM)
Required Skills –
Good ITSM Process knowledge
Reporting & Dashboards
Excellent understanding of Business Rules, Client Scripts, UI Policies, UI Actions, ACLs & Best Practices
Notifications & Workflows
Import Sets, Transform Maps
REST, SOAP Integrations
CMDB, Discovery, Business Services, Event Management, Service Level Management, Service Mapping
Client & Server APIs, Script Includes
JavaScript, AJAX, AngularJS, HTML, CSS, JSON, Agile Scrum Knowledge
Soft Skills –
Strong communication
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