ROLE DESCRIPTION
As a Tech. Support Manager (/Operations Manager), Project management responsibilities include delivering and managing every project on time within budget and scope. Manager is responsible for ensuring the success of our customers by effectively managing a team along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from regular day to day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide and mentor next cadre of leadership as per organization values. The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Managing day-to-day operations by interacting with client and team effectively to achieve customer satisfaction and delivery.
o Leadership – handle technically challenging and politically sensitive customer situations
o Strong communications skills Excellent spoken and written English communication skills
o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
o The successful Operations Manager has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
o Demonstrable troubleshooting skills with the help of engineers
o Cross-team collaboration
IT Service Management Team is looking for Service Continuity Manager (SCM) whose main purpose will be to manage Service Improvement...
Apply For This JobJob Description Experience on ITGC mandatory Proficient with IT risk and controls Experience working on ITGCs, ITACs, IPEs, SOX readiness/attestation...
Apply For This JobWe are currently hiring an IT Product Manager to join our team and be responsible for the product strategy &...
Apply For This Job· Decision-making – weighing various options and determining what actions will yield the best results adds to the company’s success....
Apply For This JobJob Details Job Objective / Purpose Our mission is to be customer centric in all that we do. We actively...
Apply For This JobUrgently hiring for the position of IT Administrator at Neelachal Leasing and Finance, Bhubaneswar. The roles and responsibilities include: 1....
Apply For This Job