LTIMindtree is hiring for Problem Manager & Asset manager
Role: Problem & Service manager & Service Now experience is must
Experience: 3- 6 Years
Job Location: Chennai
Shift – 24*7 Rotational shift
Problem Management, Asset management, ITIL, ServiceNow Reporting
Problem Manager – responsible for implementation, execution, governance, reporting and coordination of Problem Management process to ensure timely identification of root causes of problems and drive proactive problem management initiatives and maintain known error database.
• Facilitate and manage end to end Problem Management Process.
• Drive the overall efficiency and effectiveness of the Problem Management process.
• Drive proactive problem management using various analysis techniques.
• Drive RCA using 5Whys and/or other techniques as relevant.
• Ensure CAPA is implemented based on the required approvals across the IT estate.
• Facilitate Problem Review meeting.
• Manage Known Error Database.
• Responsible for the effective cooperation between Problem Management and other ITSM process managers.
• Coordinate solution/fix implementation support team.
• Participate in CAB meeting.
• Contribute towards Post implementation Review.
• Monitoring and reporting the effectiveness of the Problem Management performance.
• Recommend process improvement to the Problem Management Process Owner
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