LTIMindtree Looking for Service Manager at Mumbai, Maharashtra, India Full Time

Experience: 3 to 5 Yrs

Location: Mumbai/Chennai

Budget: Max 13.0 LPA

Job Description

• Minimum 3-5 years of relevant experience working as ITIL Process manager

• Should possess good understanding of ITIL® V3 service lifecycle modules

• Should have strong verbal, written communication and interpersonal skills

• Lead role while acting as a liaison with internal/external customers

• Strong IT service management skills

• Should have exposure to ITSM ticketing tools ServiceNow

• Good interpersonal, organization and customer services skills

• Strong problem-solving skills

• ITIL® Intermediate OR Expert Certified

• Certification on market leading ITSM ticketing tools would be preferred

• Responsible for planning and coordinating all the activities required to perform, monitor ITIL process

• Manage day to day operations pertaining to ITIL Process

• Evaluate performance metrics against the defined critical success factors.

• Interface with other processes and/or business functions to ensure processes are put in place to capture data, information and knowledge and leverage benefits provided by the Knowledge Management process

• Review and audit the process, its techniques and methods and ensure they are continuously improved.

• Lead the assigned process function for a department and is responsible for the adequate skill levels and performance of the assigned staff members.

• Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for ITIL Process

• Candidates with less notice period are highly preferred
• Interested candidates can share resumes on [email protected]