Lumen It India Private Limited Hiring For Hiring for Network Security Engineer at Bengaluru / Bangalore Full Time

Position Summary:

Resolving first, second and third level support problems; 75% of which will be resolved without escalation.
Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly.
Ensuring the customer and ticket is up to date at all times on incident progress.
Maintain, troubleshoot and co-ordinate replacement of faulty hardware.
Involved in the execution of client change requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager.
Escalation of critical issues/outages to Command Centre Manager and Customer Account Manager as per procedures.
Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
Daily review and action of open cases; updating Command Centre Manager on current cases and their status as appropriate.
To provide comprehensive handovers to peers at the end of shift.
Attend Daily Operations and Change Review meetings as required.
Logging cases to 3rd party vendors requesting assistance on unresolved issues.

Minimum Requirements:

Confident and Professional dealing directly with customers.
Outgoing team player with the ability to liaise with other team members and take the lead on decision making.
Positive and Pro Active attitude.
Working knowledge/understanding of Microsoft products.
Ability to work under pressure.
Supportive and committed team player.
Experience of using Ticket Management tools.
Escalations are performed within the SLA timescales.
Good commutations with customers is required throughout incident lifecycles.
Engineering and Senior Management are kept abreast of appropriate escalations.
Analytical skills.
Have excellent written and verbal communication skills.
Be organised and be able to work under pressure.
Detailed working knowledge on Multi vendor security products like Cisco, Palo alto, Fortigate, Checkpoint & Juniper.

Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates
In-depth troubleshooting and strong analytical skills.
Use of packet capturing technologies such as Wireshark and NetScout.
Knowledge of platform technologies including Microsoft Windows, Unix and/or Linux.
DNS

Preferred Requirements
Strong technical knowledge on Multi vendor security products Mainly on firewall and IPS/IDS technologies.

Knowledge of other network and security services
i. DDoS
ii. Cloud services

A degree in IT or equivalent proven experience in technical support roles for high-availability data centre infrastructures.
ITIL accreditation.

Roles & Responsibilities.

Responsible for firewall configuration & policy installations across all security platforms during maintenance window.
Managed the firewall deployment, rules migrations, and firewall administration
Upgrade the security products
Configuring and troubleshooting all types of VPN issues
Analyze the risk and impact and assist them in their change management process.
Preparing the Method of procedure, review and implementation of the changes as per customer requirements
working with customer to understanding the requirements better and provide the exemplary service.
Implemntation of period patches and upgrades as and when the new releases are announced and certified.
Participated and completed assigned training initiatives as determined by manager
working with other teams on the migration project and make sure the change is seamless with best customer support.