About LUMEN
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies
Job Location– Bangalore
Experience Required– 8 to 12 Years.
Work mode- Hybrid.
Shift– 24*7 rotational
Position Overview:
The Sr Information Security Engineer position operates in a support role implementing security, technology and innovation in the Global Security Operations Center. The centers operate 24x7x365. The Global SOC is a pivotal function in the Global Security organization responsible for operation, maintenance, and monitoring of the Managed Security portfolio. It facilitates the ingress, implementation and egress of advanced client trouble / change requests for managed premise, cloud, next generation firewall, managed DDoS, Threat Intelligence and Secure Log Management products.
Principal GSOC Duties and Responsibilities (Essential Functions):
Qualifications & Skills:
Required (education / experience / skills / competencies) Requires Bachelor’s degree in related operational or technology field plus 8+ years relevant experience or equivalent combination of education and experience.
Preferred
o CISSP
o CRISC
o CISM
o Security+
o CCNA
o ACIA
o CCNA
o CEH
o ITIL Foundations
Expert level knowledge and skills of at least one programming language (python preferred)
Demonstrate proper time and resource management skills (phone availability, ticket work, etc.)
Able to handle customer calls regarding majority of issues supported by team
Work within multiple ticketing platforms and accept/update/close tickets in order received.
Regularly observed communication with peers and other functional SOC teams on selected collaboration platforms (Teams, Skype, phone, etc.)
Demonstrate collaboration/cooperation with other Service Assurance teams outside of the SOC (IP/Ethernet, Transport, etc.)
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