Roles and Responsibilities
1- Technical Support
Provide desktop support for applications, operating systems and hardware as required
Provide troubleshooting resolution and updating/upgrading of hardware and software
Install and configure computer hardware, software, systems and networks
Monitor and maintain computer systems and networks
Plan end-user training as required
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
2- Equipment Management
Repair and replace equipment as necessary
Maintain all computers and peripheral equipment as requested
Document and maintain IT inventory
3- General
Liaise with external suppliers for the repair of any equipment under warranty or maintenance contract
Build and manage a good working relationship with company employees and establish a good rapport with other professionals or/and third-party vendors
Prioritize and escalate issues as necessary
Test new technology
Assist in the planning and implementation of application rollout
Help to oversee the Website functionality and development
Developing and implementing IT maintenance policies and procedures
Head Office Communications
Work with the IT Director, to identify and suggest opportunities for improvement in the companies IT infrastructure
Reporting to the IT Director, accurate and punctual submission of support provided to the company staff
Physical Requirements and Working Conditions
Sedentary work; sitting mostly at a desk in the office
Standing and walking around from time to time
Required to lift and carry up to 23 kgs
Core hours are Monday to Friday between 8 A.M to 5 P.M
May require to work outside of regular office hours
Qualifications
Post secondary education in Computer Science or an IT related field
Minimum 3+ years experience in an IT related role
Ability to organize and prioritize tasks based on severity level
Ability to listen actively and extract the important information from user complaints
Analyzing hardware and software malfunctions to diagnose the root cause of the issue
Experience with Microsoft Office Suite 2013 and newer
Experience with troubleshooting printers, scanner and various other peripherals
Basic understanding of network switches, routers and TCP/IP networking
Basic understanding of G-Suite (Gmail, Drive, etc.)
Basic understanding of VoIP
Fluent/Native in both languages: English & Hindi
You will be successful in this position if…
You have a positive personality, enjoy helping others, and are committed to providing unparalleled customer service;
You don’t take things personally and let distressed end-users get to you because you understand that people calling about tech problems are sometimes in a panic;
You are skilled at multitasking and work well under limited supervision in a fast-paced virtual office environment;
You have superior problem-solving abilities;
You enjoy variety and supporting a wide scope of issues;
You are passionate about technology and committed to continuous learning and personal growth.
Beginning: ASAP
Number of positions – 1
Job Location: Hyderabad, India
Additional information:
LXT is an equal opportunity employer and ensures that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision is made based on skills, qualifications, and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet.
For more information about LXT please visit our site: https://www.lxt.ai/
Gender Preference Any Number Of Vacancy 20 Industry Area BPO Key Skills Incident management, customer support, service desk, IT helpdesk,...
Apply For This JobDescription Proactive Network Operations Team is looking for an innovative and forward-thinking Senior Network Engineer with strong knowledge of Cisco...
Apply For This JobJob Family Descriptor Responsible for all aspects of engineering activities and personnel within the Network and Services team related to...
Apply For This JobJob Description Roles and Responsibilities Engage key Staffing, technology experts and business partners in order to understand the needs of...
Apply For This JobBusiness Overview ELEMENT SOLUTIONS INC Element Solutions Inc. (NYSE: ESI) is a leading specialty chemicals company whose operating businesses formulate...
Apply For This Jobo The Business Development Manager will have to coordinate with Government Clients for new Projects. o Maintain strong relationships with...
Apply For This Job