Job Description

Position Title: Technical Support Executive (Full Time)

Purpose: To provide technical support to Students.

Responsibilities

To provide technical assistance for solving Students queries
To have practical knowledge and experience with computers hardware & software
Proven experience in fixing the technical issue of social media sites running in an organization (YouTube /Internet /LAN/WhatsApp/Telegram/LinkedIn)
To resolve student’s queries (Undergraduate students) via phone, E-Mails, WhatsApp, Chats, in person or electronically
To have excellent CRM Skills & Email/Chat professional etiquettes
To keep abreast with latest technology in technical support domain
To maintain the backend support to the students by providing the access of the Online lectures through LMS.
To upload and Mapping of the online lectures.
To create and mapping of the Online Tests.
To escalate top priority, production-critical issues to the appropriate technical staff. Completely involved in troubleshooting technical problems.
To update and QA of the websites and Mobile Applications.
To work closely with the coordinators. Follow the timeline of the lectures
Try to resolve the student’s issues remotely, if can’t resolve due to complex, urgency, ability escalate to the higher team.
To report to your Lead daily about any issue and status
To do website update on day to day basis

Competencies

Excellent customer service & problem solving skills
Ability to resolve networking, computer hardware/software installation, LAN, Internet issues
Good interpersonal skills
Ability to work in a fast paced growing organisation
Adaptable, flexible and fast learner
Self-motivated, High Integrity, Independent & Outside the BOX thinker

Educational Qualifications

Experience

Location: Hauzkhas – New Delhi

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

Shift:

Speak with the employer
+91 7303233224

Made Easy School Chhatarpur, Delhi Looking for Technical Support Executive at New Delhi, Delhi Full Time

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