Maersk Looking for IT Support Technician at Bengaluru, Karnataka Full Time

IT Support Technician is part of the Onsite Technology team responsible to managing Onsite IT infrastructure in close working with the team.

Focus will be on providing on the ground support for end user workplace services, datacentres, projects, asset management, procurement and VIP users. The team will also be called on to support remote support desks for tasks that require onsite intervention and also for critical incidents that impact the business unit and operations.

We offer

Key responsibilities

 Provide 24×7 onsite support to Maersk Line and other Maersk T&L Supported Business Units (as appropriate) for incidents that are assigned to the Onsite Infrastructure teams and/or cannot be resolved remotely

 Desktop management

 Install / Move / Add / Change / Decommission support for IT equipment (PCs, Laptops, Printers, Servers)

 Support and advice for Facilities Management/Office Services regarding office move planning

 Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes

 LAN cabling troubleshooting

 On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements

 Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel)

 Ensure that Group IT Security standard processes are followed for services provided

 Provide VIP support to selective customers as per SLA and agreement

 Assist respective Team lead and IT Manager with procurement of requested hardware according to Maersk purchasing procedures

 Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.

We are looking for

Should have minimum 3-5 years of experience and have worked with large organizations having global presence whereby experience would include interaction with virtual teams and remote support. Should be well versed with handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment.

Must have engaged and supported VIP users for various catalogued requirements and be a good communicator both orally and in written form. Should be able to establish a good working relationship with vendors responsible for delivery of services and other peer groups within the same support function.

Coordination with external vendors for local requirements should form part of the skillset as it would require knowledge of local regulations and customs to facilitate delivery of products and services. Procurement and project management knowledge is an added advantage.

 Soft skills:
o Time management

o Effective communication

o Customer service

o Initiative

The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC’s competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India – Mumbai, Pune, Chennai, Bengaluru; China ‐ Chengdu; Philippines ‐ Manila; Morocco ‐ Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.

India Bangalore Graduate IT

Last application date: 11/3/2022