Magnet Brains Software Technology Private Limited Looking for Required Technical Support Executive for SaaS product at Bhopal, Madhya Pradesh Full Time

We are seeking a Technical Support Executive to provide excellent technical assistance to our customers using our SaaS product. The ideal candidate should have excellent communication skills, be able to troubleshoot technical issues, and have a strong understanding of SaaS products.

Key Responsibilities:

• Responding to customer inquiries via email, phone, or chat in a timely and professional manner
• Troubleshooting and resolving technical issues related to our SaaS product
• Collaborating with the product development team to report and escalate bugs and issues as needed
• Providing feedback to the product development team on customer pain points, feature requests, and usability issues
• Documenting customer interactions and technical solutions in our support ticketing system.

Skill Required:

Magnet Brains

8269354623

Jayshanker Patidar

3rd floor, E3/49, 10 No. Market, Arera Colony, Bhopal

Job Type: Full-time

Salary: ₹300,000.00 – ₹360,000.00 per year

Benefits:

Shift:

Ability to commute/relocate:

• Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Language:

Speak with the employer
+91 9926255956