Magnet Brains Software Technology Private Limited Looking for Technical Support Specialist at Bhopal, Madhya Pradesh Full Time

Responsibilities:

• Should perform online & offline demo with clients for software’s
• Providing help and answers to the customers’ technical issues through incoming & outgoing calls.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurately and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles.

Requirements

• Should have knowledge in the software industry & online Client support.
• High customer and service orientation
• Proven working experience in enterprise technical support, IT support or as a technical engineer.
• At best, practical help desk or customer support experience

Skills:

• Strong problem-solving skills.
• Excellent client-facing skills
• Excellent written and verbal communication skills

Job Type: Full-time

Salary: Up to ₹500,000.00 per year

Shift:

Ability to commute/relocate:

• Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 6264032800