Mahindra & Mahindra Ltd. Looking for Sr Manager – IT Delivery Analytics COE‎ at Pune, Maharashtra Full Time

Location: Pune

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

Build long and short-term roadmap and strategy for Analytics verticals.

Work with stakeholders at various level to streamline value creation from analytics vertical.

Create and manage annual budgets as per strategy for people, infrastructure, licenses and research

Develop vendor eco system to offer a wide variety of technical and commercial alternatives

Functional Analysis and documentation of requirements – Reports and Dashboards.

Review and sign off technical designs with the development team

End to end delivery ownership from requirement, design, testing to go live

Functional areas covered: Web analytics, Call centre processes, Sales & Post Sales Processes, CRM & Marketing processes

Platforms: Salesforce Reporting, Tableau CRM/Einstein, Qlik View, Qlik Sense, Power BI, Azure data warehouse

Administration/monitoring and development with above tools

Enabling and using Salesforce algorithms for uses cases like lead and opportunity scoring

Define, Measure and Track KPIs for Salesforce Implementation, existing business Process Improvement

Create reports on Einstein and SF – Connect objects, create dataflow and datasets, component creation on dashboards

User satisfaction surveys and user feedback

Experience

10-15 years

Industry Preferred

Automotive/Manufacturing

Qualifications

Bachelor’s Degree in Computer Science, Information Systems, Business, or related field. Advanced degree preferred

General Requirements

Job Segment: Warehouse, Automotive, Manufacturing