MaintWiz Technologies Looking for IT Role for Non-IT Engineers (Core Industry) at Chennai, Tamil Nadu Full Time

Company Details

MaintWiz is an Industry 4.0 platform focussing on Industrial Asset Management, Plant Maintenance, Condition Monitoring and Reliability. MaintWiz is offered as a Software-as-a-Service offering with additional enhancement and integrations to provide a comprehensive solution.

MaintWiz helps organizations leverage Industry 4.0 by

• Building a Digital Foundation – Comprehensive Industrial Assets Management System
• Connecting the Systems– Provide an unified view of all Equipment & Critical Parameters
• Enabling Smart Workforce – Simplify technology for easy access. Improve productivity and efficiency
• Focussing on business Outcome driven analytics

URL: https://www.maintwiz.com/

The Opportunity

MaintWiz is calling Non-IT Engineers who have worked in Core Industries and wanting to migrate to IT industry. Candidates should have worked in Shop-Floor / Production Lines / Manufacturing or in Maintenance Roles

We are looking for roles in Customer Succcess function with 4-8 years Industry Experience, who will be working on Product Implementations & Customer Management.

This is an opportunity to build Industry 4.0 SaaS platform for big enterprise clients. This is an exciting opportunity to join a rapidly growing SaaS company and help shape and scale the Client Management practice. We’re looking for a sharp, energetic and detail-oriented person who is passionate about implementing solutions for industry.

Role – Customer Success Manager / Executive (Implementation)

Role Description:

Responsible for working with C-Level executives and other senior management of the Client Organization

• Help Clients realize benefits from MaintWiz in their Asset Management,
• Operations and Maintenance Key client-facing role with ownership of deliverables and KPIs
• Developing and managing a high-performance client engagement o Defining a methodical, data driven onboarding process
• Creating and managing the project pipeline
• Identifying and managing enterprise-level integration of Operations Technology (Internet of Things, PLC, SCADA, DCS, MES etc.) and Information Technology
• Championing solutions in the emerging technology arena
• Overseeing the client service delivery and managing the client engagement and relationship

Location: Chennai. May involve travel to Customer Locations for extended periods of time, on need basis

Responsibilities:

• Fully manage product implementations and customer onboarding
• Conduct regular product and project implementation reviews with customer team
• Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality
• Training of new and existing customer user groups
• Maintain customer new request pipeline and provide ETA for delivery
• Managing metrics on Project Delivery, Client Adoption & Engagement
• Identifying and scoping opportunities for deeper engagement – integrations, value added services and enhancements
• Mining the account for more opportunities – other plants & business units, new functionalities and new technology applications
• Billing and Collection follow up
• Develop user manuals for product functionality ü Provide pre-sales support for new prospect demos

Requirements

• Engineering Degree required from premier institutes Mandatory. MBA degree is an advantage
• Experience in Industrial Asset Management / Manufacturing / Plant Maintenance / O&M / Other Shop Floor related functions is Mandatory
• 4-8 years of relevant work experience in customer handling roles in Software Services and related roles is preferable
• Good Communications and Analytical skills
• Prior hands on experience in Software Implementation / SaaS Onboarding is mandatory.
• Knowing multiple languages – English, Hindi, Foreign Languages is a big plus.

Job Types: Full-time, Regular / Permanent

Salary: From ₹400,000.00 per year

Schedule:

COVID-19 considerations:
MaintWiz provides a safe working environment

Experience:

• Manufacturing / Shop floor: 2 years (Required)
• Software Implementation: 2 years (Preferred)

Work Location: One location

Expected Start Date: 24/01/2023