MakeMyTrip Looking for Manager – Visa Operations at Gurugram, Haryana, India Full Time

About the Role:

Role: Manager – Visa Operations

Department: Holidays

Location: Gurgaon

Role Overview:

This Role will be a part of Business Development Management Team in VIsa Function, where the incumbent will be responsible to manage Customer service ,Operations Management , Client Communication , Complain Resolution , Auditing , Relationship Management , CostManagment & team Handling . This role would also involve coordinating with the partners /Consular section and ensuring seamless relationship building with them.

Know the function:

The Visa Team manages Holidays /Corporate business entities for Leisure & Business Visas processing & fulfilment

Key Responsibilities:

Relationship & Key Account Management

· Key responsibility will be to extend exceptional efforts to ensure MakeMyTrip Customers are Served with Visa across international footprints

· You will proactively identify opportunities, develop strategies, and implement plans to effectively deliver and ensure we achieve/exceed production targets

· Collaborating with Tourism Board / Consular Section / Visa aggregators and providing expertise, metrics, analysis and recommendations based on the industry’s best practices .

Negotiation Skills

· Networking, Deal initiating, negotiation & closing deal with partners

· Exclusive deal setting with partners to ensure competitive edge for Go-MMT

Operational Excellence

· The incumbent will be responsible in supporting and driving sustainable performance of their respective portfolios

· End to end management of the operational work-tasks of account management

· Ensure smooth coordination and collaboration with internal stakeholders – Sales,Product teams, Online Customer Handling, Operations, Finance, and external stakeholders like partners, Tourism Boards

Data Analysis and Reporting

· Sharing insights on market and industry with the clients and internal stakeholders

· Responsible for responding to data & report related queries of internal stakeholders

Skill Set required:

· Excellent communication skills.

· Analytical bent of mind.

· Networking, Deal initiating, negotiation & closing deal with the partners.

Tools that will be used:

• MS Excel

• MS Power-point

What are we looking for in you?

Relevant Experience:

· Preferred candidates having 8-15 years of past work experience in Visa Role /Travel Trade/Key Account Management.

· Experience in handling multiple high value key accounts is preferred.

Personality:

· Stakeholder Management Skills

· Data analysis

· Strong communication and interpersonal skills

· Team player

· Flair for Travel is also a pre-requisite for the job profile

· Strategic thinking

· High on analytical and problem-solving skills

What’s in it for you?

Our focus has always been on delivering value to our customers and employees alike and we truly believe that “Happy Employees Make Happy Customers”. If a fast paced work environment and learning opportunities excite you, then come and join us.