Role & Responsibilities:
Exposure to International Clients (Preferred) Prior Experience in IT Projects Handling / Project Coordinator / Project Manager roles. ·
Excellent written and verbal communication and presentation skills able to generate interest and engages the client during calls and emails.
Manage projects, and establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.
Coordinate with various departments within the organization, including support, service, and technology, and manage resources, to ensure the seamless functioning of the client accounts.
Responsible for client receivables; planning and execution of monthly retention.
Candidates with Project Management, Digital Marketing & Technical Skills are Preferred.
Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
Ability to maintain a positive, motivational, ‘get things done’ attitude, especially when faced with difficult circumstances.
Achieves strategic customer objectives and account plans defined by company management.
Good relationship-building skills (internal, external, and cross-cultural).
Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary actions required and always keeping the internal team updated.
Maintain a consistent schedule of online meetings with the client to manage performance objectives, and customer- expectations and assess customer needs on an ongoing basis.
Provide status updates on projects, indicate key milestones, and take project decisions to leadership for guidance
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