Manasvini Global Solutions Looking for Technical Support Engineer (L2) at Navi Mumbai, Maharashtra Full Time

Job Title: Level 2 Technical Support

Location: Navi Mumbai

Job Summary:

We are looking for a highly skilled Level 2 Technical Support professional to join our team. The successful candidate will be responsible for providing technical support to our customers and resolving their issues related to software, hardware, and network systems. The candidate must be able to diagnose and troubleshoot technical problems and be able to communicate solutions effectively to clients.

Responsibilities:

• Provide technical support to customers via phone, email, and chat in a timely and professional manner
• Diagnose and troubleshoot issues related to software, hardware, and network systems
• Escalate complex issues to Level 3 Technical Support Engineers and follow up to ensure timely resolution
• Collaborate with other teams to provide technical solutions to customers
• Document technical solutions and maintain accurate records of customer interactions in our ticketing system
• Keep up-to-date with the latest technologies, best practices, and trends in the industry
• Participate in on-call rotation to provide after-hours support as required

Requirements:

• Bachelor’s degree in Computer Science, Information Technology or related field preferred
• Minimum of 2 years of experience in a Level 2 technical support role
• Proven experience in diagnosing and troubleshooting technical issues, AD, Office 365.
• Knowledge of operating systems, networking, and software applications
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently as well as part of a team
• Strong time management skills with the ability to prioritize tasks and meet deadlines
• Customer-focused with a passion for providing outstanding customer service

If you have the skills and experience we’re looking for and want to be part of a dynamic team, please apply today!

Job Type: Regular / Permanent

Salary: ₹25,000.00 – ₹50,551.41 per month

Day range:

Shift:

Ability to commute/relocate:

• Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Let me know your Current Expected CTC and Notice Period

Education:

Experience:

• Level 2 Technical support: 2 years (Preferred)
• total work: 5 years (Preferred)

Expected Start Date: 08/05/2023