Reference:
Work Experience: 8.0 Year(s) To 10.0 Year(s)
CTC Salary: 13.00 LPA TO 15.00 LPA
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: Market Research/Analytics/Surveyor/MR
Qualification: B.Tech/B.E. – Computers; M.Sc – Computers; M.E./M.Tech – Computers; MCA – Computers
Location:
Pune
Job Description:
Internal IT Systems
Internal IT Systems and End User Support, Licensing compliance, Procurement and Budget control.
Ensure provision of a high-quality desktop support service, Supervising the IT Support Engineers/Team
Information Security
Lead a strategic and comprehensive information security and risk management processes and program to ensure that the integrity, confidentiality, and availability of information is owned and controlled by the IT department.
Ensure the security of the organization’s IT systems, protecting against breach from outside sources and viruses.
Ensure secure, stable operation of the organization’s IT infrastructure
Ensure adequate internal action and timely response for security related incidents.
Management of the IT budget.
Operations Management
System uptime, SLA Adherence, Shift Mgt – Defining and adhering
Manage 24 x 7 x 365 operations.
Respond to emergency situations as needed for the purpose of resolving immediate concerns.
Handle escalations in Operations
Policies and Procedures
Define, run and administer Internal/external IT Policies – Definition and adherence.
Advise the Management Team on the application of policies and procedures to guide staff on the appropriate use of the organization’s IT hardware and systems.
Budget Control
Management of the IT budget.
Financial responsibility and secured revenue in alignment with budgets (budget & Forecast).
Define internal Cost Saving and efficiency enhancement initiatives – define business case/s and track them to closure.
Asset & Third-Party Compliance Management
Control Asset movement, AMC, Contract renewals / termination, Maintain up to date asset register in sync with finance.
Administer IT purchase, inventory system and management system.
Control Procurement through process, Financial Reporting, Track Budget vs.
Expenditure, Service and Licensing Renewal Tracking, Asset Management.
Track approved technology budget Vis-à-vis actual. Maintain Monthly/Annual Budget Reporting.
Verify financial data (e.g., leased, depreciated or expensed), monitor and reconcile changes in inventory, perform spot checks to ensure process and system quality.
Monitor compliance of third-party licenses, establish optimization areas and cost-effective solutions. Manage relationships with third party providers of services to the organization.
Responsibilities include negotiation of contract language and evaluation of third-party risk related to privacy and security practices.
Compliance
Define, announce and Implement BCP/DR policy for Organization customers & internal entities covering Assumptions, current status.
Interlock with Practice and delivery to bring clarity, consistency in understanding. Identify areas of optimization
Facilities Management and Support
End user support and management including desktop / laptop, user control on Email ID, Patch management, Backup.
Asset movement control and maintenance.
Customer Satisfaction & Team Management
Overall team formation, process improvements and mentoring.
Improve customer/Employee satisfaction based on defined measures
Soft Skills
Domain/Functional Competencies
Technical Competencies
Planning and Organization
Team management
Tech Savvy
Interfaces
HR, Administrations, Finance, Operations & Management
Desired Profile / Criteria / Skills :
Work From Office
Rotational Shift
Key Skills :
It Asset
It Hardware
It Budgeting
It Infrastructure
Licensing
Company Profile
is a premier B2B lead & demand generation company that strategizes & empowers businesses globally to drive their sales & marketing efforts.
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