MarketWick Pvt Ltd Looking for Technical Support- IT at Gautam Budh Nagar, Uttar Pradesh Full Time

Position: Technical Support / Application support

Experience: 4-5 year

Salary: upto 12 lpa

Industry: IT

Location: Gaur City, Noida

Contact: ** 7303952201 **

Roles and Responsibility:

Ø Day-to-day support for production environment – handling system issues and monitoring applications.

Ø Maintain and monitor all server side software to ensure system is working properly.

Ø Provide end-user support for existing applications.

Ø Develop client specific scripts and scripts to streamline operational tasks

Ø Administer and resolve applications issues, provide updates and perform root cause analysis.

Ø Troubleshooting performance issues related to applications and database.

Ø Ability to analyze abstract problems and provide solutions

Ø Co-ordination with Network team to resolve the queries related to link Problems.

Ø Problem Solve and Troubleshoot

Ø Identifying and resolving technical issues

Ø Managing coordination at a local and international level where required

Ø Handling online chats, Email and telephonic queries.

Required Skills:-

• Candidate must have fluent in English, only male candidate.
• Listening ability and patience
• Handling customer queries over phones and emails.
• Ensuring resolution & response within stipulated time through constant coordination with development team.
• Candidate must have IT background with good technical skill
• Ability to understand and grasp software products
• Should have good experience in Application Support.
• Day-to-day support for production environment – handling system issues and monitoring applications
• Maintain and monitor all server side software to ensure system is working properly.
• Provide end-user support for existing applications.
• Flexibility – responsibilities may require rotational and weekend work
• Passion for total customer satisfaction and the enjoyment of working with end users
• Domain handling and security.

Job Types: Full-time, Regular / Permanent

Salary: ₹500,000.00 – ₹1,200,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift
• Fixed shift
• Morning shift

Expected Start Date: 05/05/2023