Maropost Looking for IT Support Specialist at Mohali, Punjab Full Time

We’re Maropost-India, a 2022 Great Place To Work certified company and a subsidiary of Canada’s 4th fastest growing tech company as named by Profit 500! Our Software as a Service Marketing Cloud technology provides organizations with a single platform to connect with customers via marketing automation, mass and transactional email, social media, mobile messaging, landing pages, and ecommerce.

Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform connects it all.

We’re on a mission to build the most technically advanced marketing & ecommerce platform in the world coupled with unsurpassed customer service and support.

About the Position:
The IT Support Specialist will carry out processes to identify, track, escalate, and resolve end-user problems as outlined by the team lead. Responsibilities will include support of more than 350 users spread over 4 office locations globally. Provide first and second level support to computer system, users, answer questions or resolve computer problems for all employees in person, via service desk, or from remote locations. The IT Support Specialist can expect to have exposure to enterprise networking, world-class technologies, and collaborating in a global community. The ideal candidate must have the ability to multitask and work independently in a fast-paced technical environment.

Responsibilities:
Provide day-to-day support and conduct hardware installation of all end-user hardware, software, and accounts/access (e.g., PCs, tablets, mobility devices, printers, specialized devices, Software Administration and access control).

Diagnose hardware/software faults and solve technical problems, either over the meetings or face-to-face.

Work within transactional ticketing system, documenting incidents and resolutions; Keep users updated of status.

Will work collaboratively with stakeholders to schedule and manage daily workload.

Will be responsible for assisting and informing the purchasing process, configuring, and installing new devices, and assisting with inventory management.

Will deploy computers to new users and for replacements when needed in-person and remotely.

Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and solve).

Will, along with the rest of the team, monitor and manage the security of all systems.

Perform ad-hoc training for end users in the proper use of hardware and/or software.

Will provide an exemplary and professional interface between the IT department and all employees by sending and receiving email, meetings, and in person communications to ensure that information flow is accurate, timely, and professional.

Support vendor management and IT procurement as needed.

Remains available to fulfill assigned “on call” responsibilities.

Assist compliance teams with audit tasks.

Qualifications:
Bachelor’s degree/Master degree in IT, Computer science or related field.

2-3 years relevant work experience.

Experience supporting and maintaining the following: MacOS, LAN/WAN, Wireless, Linux, Unix, Android/iOS, Biometrics, Microsoft Suite of Products (OS, M365, etc.), General Network troubleshooting, Computer Hardware and Peripherals, Common Application Packages (O365 apps, PDF, VM’s etc.), VOIP, Anti-virus solutions, Printers (Laser, Dot Matrix, Thermal), VPN Solutions and File Shares.

Experience with Programming and Shell Scripting for Linux, Unix, C++, Java, C#, or C, Python, Ruby VirtualBox and Docker.

Previous experience and high comfortable level of working within Microsoft Active Directory, PowerShell, Development of software deployment strategies, Video Conferencing solutions and Telecom solutions

Experience working in an ITIL Service Desk environment.

Strong interpersonal skills and the ability to work effectively as a team player.

Good business communication skills.

Knowledge of current trends and developments in information technology and a demonstrated passion for learning new technologies.

Proven ability to function in a fast-paced, project-based, environment.

Up to 5% Travel may be required in support of rollouts, corporate acquisitions, and other company projects.

Key Competencies:
Ability to problem solve.

Proven ability to work with multiple users across multiple facilities.

A can-do attitude.

Equal Employment Opportunities:
Maropost is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. Therefore, we invite applications from marginalized and equity-seeking groups. Individuals seeking employment at Maropost are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please feel free to alert us of any accommodations via [email protected]

COVID Notice:
Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.