Maruti Suzuki Hiring For IT Operation manager at Gurugram Full Time

Division-Digital Enterprise

Department-Automation CoE (AUT)

Job Location-Gurgaon Plant

Job Role-Support Manager

Level in the organization-DM

Educational Qualification- B.E./B.Tech (Computer Science/IT) + MBA (any specialization)

Work Experience (Years)-2 to 3

JOB RESPONSIBILITIES:

.Handle end-to-end Support for existing implemented Projects

.Researching, diagnosing, troubleshooting and identifying solutions to resolve reported issues

.Manage tickets pipeline (Issues/Enhancement) received from end user and ensure timely closure, within agreed time limits and SLAs

.Identify Critical Issues and do resolution prioritization.

.Analyze tickets and root cause, to come up with cost optimization suggestions.

.Manage team of support resources and ensure their productivity as per set norms

.Ensure complete Project Documentation (Requirement / Technical / Delivery / Test Cases / Knowledge transfer & Hand over)

.Manage and Optimize existing program support processes

.Users handling and Expectations management

.Process and Compliance (Project Documentation / JIRA / Audits etc)

.Create presentations to key decision makers (senior and mid-senior management) with varied levels of technical capabilities and awareness

REQUIRED SKILLS:

.Experience of handling End User Support, Issue Handling & Resolution as per defined SLAs and within set TAT

.Analytical Problem Solving capabilities with Interpersonal and consultative skills

.Excellent communication Skills (verbal / email)

.Technological inclination and up-to-date with newest technology trends like Low code platforms – Power BI / Power App, RPA, OCR, Data Lake and Data structuring

.Well versed with Project Management tools like Jira, Visio, Confluence, etc

.Team handling skills, with experience of getting work done through internal / external teams

.Collaborate with Senior Management to understand the company needs and devise possible solutions