Duties & Responsibilities:
Complete first level troubleshooting with customers
Work directly with customers on phone support to answer questions
Process returned products that require service from the field and 1) replace defective parts or 2) complete device replacement
Handle return requests (RMA) for warranty and non-warranty service.
Perform service order entries
Packing and shipping of RMA items back to Irvine HQ
Field visits to customer sites to troubleshoot and resolve issues
Perform on-site device installations and maintenance checks
Report all field failures and customer complaints per the Masimo Quality System
Identify potential customer training issues and propose solutions
Assist with delivery of Masimo parts to customers
Work closely with all Masimo groups: local team, Irvine Tech Support, Engineering, Marketing, and QA
Maintain a list of frequently asked questions
Communicate product enhancement ideas to Engineering and Marketing
Provide input to ensure the Customer / Technical support process and procedures are efficient and effective
Utilize good judgment within broad policies and practices to complete established goals and maintain flexibility to allow changes
Review customer call information to ensure closure of each incidence
All other relevant duties necessary as assigned by Technical Service Manager
Minimum & Preferred Qualifications and Experience:
Minimum Qualifications:
Minimum 3 years related experience in Biomedical Engineering or related field
Knowledge of basic engineering principles, troubleshooting, electronics and design
Required knowledge of networking using TCP/IP protocol in a Wireless environment
Knowledge of Microsoft Windows 7/10 Professional operating systems
Strong ‘hands-on’ skills; able to perform detail-oriented work with high degree of accuracy
Must be a self-starter, a “hands-on” individual who enjoys challenge and is and dedicated to getting the job done with minimal support and direction
Good analytical and problem solving skills required.
Ability to communicate technical ideas clearly to both technical and non-technical staff
Must have flexibility in reacting to new situations; adaptability working in new environments
Strong results orientation, positive “can do” attitude, and a sense of urgency to get things done
Effective multi-tasking capabilities
Comfortable in travelling to hospitals and sites
Preferred Qualifications:
NA
Education:
Minimum Diploma in Biomedical Engineering, or related field with 3 year experience.
Fresh Grads are also welcomed to apply and will be assessed by technical aptitude and growth potential.
Physical requirements/Work Environment
This position primarily works in a mixture of office and field environments, making daily customer contact over phone/email or on-site. It requires frequent sitting, standing, walking and lifting (must be able to lift a minimum of 50 pounds). Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Must be able to travel extensively (both domestically and locally).
The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.
Masimo is an Equal Employment Opportunity Commission / Affirmative Action employer. We encourage Minorities, Females, Disabled and Veterans to apply.
Overall, 10 Years IT Experience , Preferably with full stack development experience, At least 6+ years in architecture experience. Solution...
Apply For This JobJob #: req19970 Organization: World Bank Sector: Information Technology Grade: GD Term Duration: 2 years 0 months Recruitment Type: Local...
Apply For This JobIT Supervisor (Hotel Background)Job Description: Responsible for smooth functioning and co-ordination of vendors for GuestInternet, Property Management Systems –...
Apply For This JobIT Trainer required for Data Science , Full Stack, Java, Salesforce. candidate must have good knowledge & presentation skills.-Must have...
Apply For This JobResponsibilities And Duties Monitor system performance, identify potential issues, and troubleshoot technical problems to ensure optimal system uptime. Troubleshoot the...
Apply For This Jobhardware engineer with minimum 2 years and experience in system servicing and networkingtwo wheeler is a mustbetter if he resides...
Apply For This Job