We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Senior Specialist, GBSC Service Desk Operations
Overview – Senior Specialist, GBSC Service Desk Operations
The Global Business Services Center (GBSC) is Mastercard’s shared services organization supporting the business in all countries and business units. Our GBSC mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Senior Specialist role sits within the GBSC Service Desk Operations team and plays in integral role in managing day to day activities related to our customer service inquiry channels (case management system, phone, chat, etc). This role will partner closely with our Customer Experience Leads and GBSC colleagues to advance our customer experience performance and service capabilities.
Role
Customer Service Operations
Customer Experience Design
All About You
COVID-19 Considerations
In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.