MatchPoint Solutions Looking for IT Client Services Coordinator at Bengaluru, Karnataka Full Time

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Roles& Resposibilities:
Coordinate support between regional site and headquarters

Coordinate local suppliers for IT support, equipment and repairs

Collaborate with global IT team to improve processes and enhance customer satisfaction

Coordinate IT services with shared services in the local site

Provide support via telephone; remotely manages client machines located throughout various locations including associate cubicles, clean room labs, manufacturing line and remote sales and service teams

Participate in special projects, both regional and global as needed

Follow established procedures; create and update documentation; assume ownership of end-user issues and strive to provide excellent service to all business partners

Create and/or modify the initial record of the request; resolve all tier one end-user issues over the phone and escalate as needed to next level IT support associates

Perform appropriate issue diagnosis and guide users through step-by-step solutions; clearly and effectively communicate technical solutions in a user-friendly, professional manner

Visit associate at deskside for hands-on support, as needed

Administering network accounts – password resets and unlocking accounts

Build and deploy new hire computers/upgrades and RMA/warranty repairs

Unpacking pallets/boxes of desktop and laptop computers in large quantities

Installation of PC operating systems

Provide Windows account maintenance using Microsoft Active Directory

Provide support for telephony, including desk and mobile devices

Application support, including general account creation, password resets, installation and general troubleshooting

Job Description:
Excellent verbal and written communication skills

8+years of experience in IT.

Be able to provide user-friendly support and instruction to computer users

Maintain strict confidentiality and respect for ensuring network security

Ability to learn new technical skills and quickly adjust to fast-changing priorities and deadlines

Experience in a call center environment providing technical support via remote tools

Possess working knowledge of the configuration, use and troubleshooting of Windows 7, Windows 10, Mac OSX and Microsoft Office 365 products

Comprehensive understanding of current computer hardware and software technologies

Understanding of LAN/WAN and Wireless Networks

Possess working knowledge of the configuration, use and troubleshooting of laptop/desktop hardware and internet applications including browsers, e-mail and VPNs

Experience with Active Directory, Outlook, Antivirus and Security applications

Familiarity with supporting and troubleshooting iPhones, iPads, desk phones, mobile hotspots

Familiarity with using a Mobile Device Management system, including creating accounts, and remote wipe of devices

Some support may be required outside of regular business hours (weekends, holidays, etc.) as needed

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.