Matrix Business Machines Pvt Ltd Looking for Field Desktop Support Engineer at Pune, Maharashtra Full Time

Job Description – Field Desktop Support Engineer

Experiance – 5 to 6 Year

Essential Functions of the Job:

• Under limited supervision, respond to customers’ inquiries concerning support requests and problem resolution

• Resolve software problems and/or identify and escalate hardware problems reported to the team

• Identify sources and trends of technical problems to prevent future occurrences.

• Follows up on specific inquiries or requests to ensure client satisfaction.

• Manage and keep track of hardware and software assets

• Supports & executes project work assigned time to time.

Analytical/Decision Making Responsibilities:

• Ability to identify potential points of failure, areas for improvement, and identifying pain points and bottlenecks.

• Makes recommendations to the team lead in regard to process changes and drives implementation, based on the needs of the business and product direction.

• Proven ability to coordinate resolution of issues on a subarea / area / global basis

• Capable of managing small to midsize projects.

• Ability to effectively communicate with other groups in IT Services, business practice representatives and outside vendors.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Shift: