· Lead a team of 30-35 engineers, coordinator and project team
· Monitoring the work and performance of the support team
· Provide third level support for incidents and problems in designated areas of expertise.
· Regular client visits to understand and analyse IT infrastructure bottlenecks and suggest suitable solutions
· To gauge the potential business from existing customers in terms of technology.
· Create a training calendar for continuous upgradation of technical skills of the entire team
· To act as an expert for infrastructure teams in the plan, design, and delivery of IT solutions.
· Participate in proof of concepts to assist in defining technology direction and enabling business strategy.
· Taking periodic feedback from clients regarding the performance of the support team
· Monitor and evaluate the various IT projects to make sure that the projects are completed on time.
· Ensuring timely receipts of services revenues
· Attending meetings with the Business Development team to understand the technical aspects of a project/ order and accordingly give technical solutions to the clients
· Design and implement business strategy to improve service revenues and deliverables
· Engage with the OEMs like Cisco, Microsoft, Dell etc for functional coordination
Job Types: Full-time, Regular / Permanent
Salary: ₹300,000.00 – ₹600,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
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Experience:
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