MattsenKumar Services Looking for IT Service Desk Exec at Gurgaon District, Haryana Full Time

Job Category: Work From Office

Job Type: Full Time

Job Location: Gurugram

Job Location: <>

Key responsibilities & Accountabilities

Job Description [Mandate]

1) Ability to translate Technology terms to business level and serve as a bridge between Technology Groups and Clients (Internal and External)

2) Ability to do effective Initial investigation as per First Level Support

3) Ability to identify and judge the priority of an issue and do Impact analysis

Work Experience Requirement – Fresher or 6 months in any tech support role

Education Requirement [Mandate]

B.Tech Graduate

Mandatory Profile Requirements (Competencies & Skills)

1) Analytical skill – ability to analyze issues related to software products and systems.

2) Communication Skill – Possess effective communication skills (written and verbal)

4) Overall Experience – Fresher or 6 months in any tech support role

5) Preferred to have prior experience of interacting with International clients

Desired Profile Requirements [Good to have]

1) Knowledge of Basic network tools (ping, tracert, ipconfig commands)

2) Knowledge of methodologies to identify and track Incidents and Issues, related to Software and systems

3) Knowledge of common IT tools used by end-User ( Microsoft Windows OS, Microsoft Office Package, Outlook, Internet explorer, VPN and remote tools)

Special Requirements/Certification [Optional]

NA