M&C Saatchi Performance Looking for IT Automation Engineer at India Full Time

Job Description – IT Automation Engineer

Description

The IT Automation Engineer’s focus is on the automation/scripting/integration of systems as driven by business requirements. There is a significant focus on project work and proactively developing solutions to streamline the customer experience.

Responsibilities:

• Converting business workflows and requirements into automated processes
• Liaising with stakeholders to help them understand what is achievable/possible
• Understanding and implementing full lifecycle management
• Proactive problem resolution to streamline operational support and remove bugs
• System troubleshooting and problem solving
• Automating deployment of applications, system configurations and security settings
• Directory services integrations (Azure/AD/OKTA) with other 3rd party systems
• Cloud Service provisioning, automation and administration
• Helping to maintain the security of M&C Saatchi’s digital systems
• Responding to assigned calls on the call logging system
• To arrange for external technical support where problems cannot be resolved in house
• Analysing incidents and identifying underlying root causes with the objective of reducing/preventing future recurrences
• Mentoring and development of Junior team members
• Any other duties as directed by the line manager

Position Requirements

Knowledge, Experience and Skills

• Strong scripting and automation skills, particularly in PowerShell
• Strong understanding of lifecycle management
• Experience administering version control systems
• Experience with system monitoring tools
• Experience administering cloud services platforms (Okta and Azure)
• Good understanding of core Microsoft/Linux/Mac systems
• Good understanding of script deployment through InTune and Azure
• Knowledge of common IT infrastructure systems and networks
• Understanding of security principles and best practices

Personal Attributes

• Ability to make sound and logical judgments
• Good understanding of the organisation’s goals and objectives and how to deliver an IT service relevant to achieving these
• Strong interpersonal, written, and oral communication skills
• Able to conduct research into issues and products as required
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
• Ability to meet short deadlines
• Ability to present ideas in a user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment